At Hairtic, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a hassle-free return and refund process within 15 days of receiving your order. Please read our policy carefully to ensure a smooth experience.

1. Eligibility for Returns

1.1 Products must be returned in their original condition, unused, and with all original tags and packaging intact.
1.2 Items that have been used, altered, or damaged are not eligible for return.
1.3 Certain products, such as custom-made or personalized items, are non-returnable unless they arrive damaged or defective.

2. Return Process

2.1 To initiate a return, please contact us at support@hairtic.com within 15 days of receiving your order. Provide your order details and reason for the return.
2.2 Our team will provide you with return instructions, including the return address and any necessary documentation.
2.3 The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item sent by Hairtic.

3. Refund Process

3.1 Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
3.2 Approved refunds will be processed within 5-7 business days, and the amount will be credited back to your original payment method.
3.3 Please note that shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

4.1 If you wish to exchange an item, please follow the return process and place a new order for the desired product.

5. Damaged or Defective Products

5.1 If you receive a damaged or defective product, contact us immediately at support@hairtic.com with photos of the issue. We will arrange a replacement or issue a refund at no additional cost to you.

6. Important Notes

  • Ensure that the returned product is securely packaged to prevent any damage during transit.
  • Hairtic reserves the right to refuse returns that do not meet our return policy conditions.

Contact Us

If you have any questions or need assistance with your return or refund, please feel free to reach out to us:
Email: support@hairtic.com

We’re here to ensure your experience with Hairtic is as seamless as possible.